Shipping & Return
Canada : Up to 2-5 business days after order confirmation
USA* : Up to 3-7 business days after order confirmation
Rest of the World: Up to 10-30 business days after order confirmation
(*Shipping outside of Continental United States up to 7-12 business days after order confirmation)
No Return or Exchange Policy
Thank you for shopping at STUDIO KOHBOOIE. We appreciate your business and want to ensure a transparent shopping experience. Due to the nature of our production process, we have implemented a strict No Return or Exchange policy for all our products. Please carefully review the following policy before making a purchase:
1. Product Customization: Our products are custom-made and produced specifically for each customer once an order is placed. This means that we do not hold any pre-made inventory. Each item is created according to the specifications provided by the customer during the ordering process. Therefore, we are unable to accept returns or exchanges for any reason related to customization, including but not limited to incorrect sizing, design choices, or personal preferences.
2. Quality Assurance: We strive to provide high-quality products and conduct rigorous quality control measures to ensure their craftsmanship. However, if you receive a damaged or defective item, please contact our customer support team within 5 days of delivery, providing relevant details and supporting evidence. We will address the issue and provide appropriate assistance, which may include a replacement or refund, at our discretion.
3. Order Accuracy: It is crucial to review your order details carefully before completing the purchase. Any errors or inaccuracies in the provided information, such as shipping address, product variant, or quantity, may result in issues with the order. We cannot be held responsible for any mistakes made during the ordering process and cannot accept returns or exchanges due to customer errors.
4. Clear Product Descriptions: We make every effort to provide accurate and detailed product descriptions, including images, measurements, and other relevant information. We encourage you to thoroughly read and understand the product description before placing an order. If you have any questions or need further clarification, our customer support team will be happy to assist you prior to your purchase.
5. Cancellation Policy: Once an order is placed, it enters our production process immediately. Therefore, cancellations are generally not possible. However, if you need to cancel your order, please contact our customer support team as soon as possible. We will assess the status of your order and determine if a cancellation is feasible. Please note that if production has already begun, cancellation may not be permitted.
We understand that this policy may be different from traditional retail practices. By placing an order with STUDIO KOHBOOIE, you acknowledge and agree to abide by this No Return or Exchange policy.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team, and we will be happy to assist you.
Thank you for your understanding and support.
Sincerely, STUDIO KOHBOOIE Team